Refund Policy

Please note that we will be responsible to collect the products from buyers under the following conditions

Customer purchased an item and wants to return or exchange – he/she has only 7 days to return or exchange, make sure the items must be returned in a re-saleable condition. That means your item must be unused and in the same condition as you received it. The item must be in the original packaging and returned with any accessories, labels and “free gifts” or bonus items within 7 days from the date on which items are delivered.

In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you with no refund.

To complete your exchange/return, we require a proof of purchase.

Note:- In case, if any return request made by the customer then we will not refund the shipping charges as that has already been incurred by us. We will refund the product purchased amount only.

If you received a damaged/defective product from SIVAS, it is our responsibility and we will refund shipping fees completely or Replace the items free of cost.

However, if you just do not want the order for any personal reasons, we do not refund the shipping fees.

Your acceptance of the terms and conditions is legally binding upon you. Thank you for shopping with us

Please contact us at ( to request an exchange or return for items bought online